This privacy notice sets out how Better Futures for Gamblers C.I.C. Ltd uses and protects any information that you give us. We know that gambling is a sensitive issue. We are registered with the Information Commissioner's Office (ZA140469) and we strive to keep to the very highest standards of privacy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 6 October 2018.


WHO ARE WE?

We are Better Futures for Gamblers C.I.C. Ltd - a social enterprise - and our registered address is Hill View, Knighton Rd, Broad Chalke SP5 5DX. We are the data controller of your personal information.

HOW DO WE COLLECT YOUR INFORMATION?

We collect your information from:

  • You directly

  • Someone acting on your behalf who gives us the information directly, for example a church leader

  • Publicly available information such as on social media

What DO we collect?

We may collect the following information so that we can provide you with support:

  • your name

  • contact information

  • demographic information such as postcode, age etc

  • booking details

  • sensitive information relevant to gambling addiction

  • other information relevant to customer satisfaction

 

What DO we do with the information we collect?

We use this information to understand your needs and provide you with a service, and in particular for the following reasons:

  • Internal record keeping

  • To improve our products and services

  • From time to time, we may also use your information to contact you. We may contact you by email, phone, or mail, according to the preferences you have expressed

Our legal basis for using the information is in order to offer you our services which includes online advice, personal support, coaching, and events. We will only use your information where it is reasonable to do so and where there is no disadvantage to you or risk to your personal information.

Who do we share your information with?

We will not share your information with any other organisation, except if we have a duty to disclose to comply with legal obligations, for example child safeguarding.

Where does your information go?

We do not keep any personal data on paper, or on computer hard drives locally. All our data is kept on a cloud database. This encrypts data to the same standard as bank transactions when it is transmitted and stored. The data is then stored within the EU.

How long will we keep your information?

We will keep your information for up to 7 years, after which point it will be destroyed

What are your rights?

Data protection laws give you rights as set out below. If you would like to exercise these rights, please contact us and specify which one(s) you want to take up:

Right to access your personal information - you may request a copy of all information we keep on you

Right to withdraw consent - you may withdraw consent for us to use your personal information to contact you. This may affect us being able to offer you a service.

Right to rectification - you may ask us to rectify any inaccurate information we hold about you

Right to erasure - also known as the right to be forgotten. You may ask us to erase any data we hold about you.

Right to portability - you may ask us to provide you with the personal information that we hold about you to another data controller or to you in a structured, commonly used, machine readable format

Right to restriction - you can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it

Right to object - you can object to our processing of your personal information pursuant to this notice

Right to complain - you may complain about our data activities by contacting us. You may also contact the Information Commissioner’s Office by visiting their website at www.ico.org.uk, phoning 0303 123 1113, or writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

 

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.